joy99 Privacy Policy

Introduction

joy99 ("we", "us", or "platform") is a safe and reliable digital entertainment platform for cricket fans and online gaming enthusiasts in Bangladesh. Protecting your ("user" or "member") personal information is one of our highest priorities.

This Privacy Policy ("Policy") describes what information joy99 collects, why it collects it, how that information is used and stored, and what rights you have to control your information.

By registering an account with joy99 or using our services, you will be considered to have fully accepted the terms of this Privacy Policy. This Policy is consistent with our Terms and Conditions and Responsible Gaming policy.

1. Types of Information Collected

joy99 may collect the following types of information:

• Identity Information: Full name, date of birth, national identity card number (where required), and a copy of photo identification.
• Contact Information: Mobile number, email address, and residential address.
• Account Information: Username, password (stored in encrypted form), and account preferences.
• Financial Information: bKash, Nagad, or Rocket account numbers (for transaction processing only), and deposit and withdrawal history.
• Activity Information: Gaming history, betting details, bonus usage, and time spent on the platform.
• Technical Information: IP address, device type and model, operating system, browser type, cookie data, and login time logs.
• Communication Information: Records of conversations with customer support via live chat or email.

2. How Information Is Collected

We collect information in the following ways:

• Information you provide directly during account registration and the verification process.
• Technical information collected automatically when you visit our website.
• Information received from payment service providers when financial transactions are completed.
• Browsing data collected through cookies and similar tracking technologies.
• Information received from third-party verification services for KYC (Know Your Customer) verification.

3. Why We Use Your Information

joy99 uses collected information for the following legitimate purposes:

1. Account Management: To create, verify, and securely manage your account.
2. Service Delivery: To provide gaming, sports betting, bonuses, and other platform features.
3. Financial Transactions: To process deposits and withdrawals via bKash, Nagad, and Rocket.
4. Security: To prevent fraud, money laundering, and other illegal activities.
5. Customer Support: To properly resolve your complaints, questions, and support requests.
6. Responsible Gaming: To identify unusual gaming patterns and ensure your protection.
7. Legal Compliance: To comply with applicable laws and regulations.
8. Communications: To keep you informed about important updates, promotional offers, and changes to services.
9. Analytics and Improvement: To continuously improve platform quality and user experience.

4. Marketing Communications

With your consent, joy99 may notify you about new promotions, bonus offers, and platform updates via SMS or email. You may opt out of such communications at any time — contact our customer support to do so.

Please note that important account-related notifications (transaction confirmations, security alerts) cannot be turned off, as they are essential for the security of your account.

5. Sharing Information with Third Parties

joy99 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: The minimum necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions.
• Service Providers: Limited information is shared under contract with trusted third parties for services such as cloud hosting, cybersecurity, gaming software, and KYC verification. All such parties are required to comply with our privacy standards.
• Game Providers: Game providers such as Pragmatic Play, Spribe, JILI, and PG Soft may access information necessary for technical gaming services — this is not full personal identity information.
• Legal Obligations: Information may be disclosed in response to a lawful court order or summons from a law enforcement authority.
• Fraud Prevention: Information necessary for investigating fraud, money laundering, or any other illegal activity may be shared with the relevant authorities.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity, with the same privacy protections maintained.

6. Cookie Use Policy

The joy99 website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: For the core functionality of the website — maintaining login sessions, saving language preferences, and so on. Without these, the site does not function properly.
• Functionality Cookies: To remember your preferences and settings, such as favourite games or betting preferences.
• Analytics Cookies: To collect statistics such as how many users visit which pages and how long they stay — this helps us improve our services.
• Security Cookies: To prevent unauthorised access to accounts and fraud.

You can control or block cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the site.

7. Data Retention Period

joy99 retains your information only for as long as it is needed for legitimate purposes. As a general policy:

• Information for active accounts is retained for as long as the account remains active.
• Information for closed or inactive accounts is kept for a specific period in compliance with legal obligations.
• Records of financial transactions may be retained for an extended period in accordance with regulatory requirements.
• Records of customer support communications are kept for some time after an issue has been resolved.

8. Data Security Measures

joy99 applies industry-standard security measures to keep your information secure:

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password Hashing: Your password is hashed using a strong encryption algorithm before being stored.
• Firewall and Anti-DDoS: Servers are protected from external attacks and unauthorised access.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Regular Security Audits: Regular cybersecurity testing conducted by third-party experts.
• Access Controls: Only authorised joy99 staff may access the necessary information.
• Data Backups: Secure and encrypted backups are maintained regularly.

9. Your Information Rights

As a joy99 user, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction if there is an error in your information.
• Right to Erasure: In certain circumstances you may request deletion of your information — however, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Data Portability: You may request your account information in a readable format.
• Right to Withdraw Consent: Where processing of your information depends on your consent, you may withdraw that consent at any time.

To exercise these rights, contact us via live chat or email. We will process your request within a reasonable time.

10. Account Closure and Data Deletion

If you wish to close your joy99 account, please contact customer support. After the account is closed:

• Your profile information will be deactivated and will no longer be used for general services.
• Records of financial transactions and necessary identity information will be retained for a specified period as required by law.
• Some information may need to be retained for fraud prevention and resolution of potential legal claims.
• Legal obligations apply to requests for complete deletion of information.

11. Age Verification and Restrictions

joy99 strictly prohibits access to this platform for anyone under the age of 21. We take the following steps:

• Date of birth is verified at registration.
• Age is confirmed through identity document verification during the KYC process.
• If a member is found to be a minor, the account is closed immediately and all balances are refunded.

joy99 does not knowingly collect any information from anyone under the age of 21. If we become aware that information from a minor has been collected, it will be deleted immediately.

12. How Privacy Policy Changes Are Handled

joy99 may update this Privacy Policy from time to time. Changes may be made to this Policy due to changes in services, new legal requirements, or technological developments.

For significant changes:

• You will be notified by email or platform notification before the changes take effect.
• The "Last Updated" date at the top of the page will be clearly stated.
• Continued use of the platform after a change will be considered acceptance of the new policy.

We recommend that you review this page regularly so you are always aware of the latest Privacy Policy.

13. Relationship with Other Policies

This Privacy Policy is part of joy99's overall legal framework. For more details, please read the following documents:

• Terms and Conditions — General terms for use of the service.
• Responsible Gaming — Healthy gaming habits and protection measures.
• About Us — More information about joy99.